The University of Arizona Global Campus Communications Essay

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How Proper Communications Can Satisfy a Workplace Problem

[WLOs: 1, 2] [CLOs: 1, 2]

Prior to beginning work on this assignment, read Chapter 1, Chapter 2, and Chapter 3 from your textbook; the Week 1 Weekly Lecture; and the article Focusing on the Fundamentals of Effective Communication Within an Organization (Links to an external site.).

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

In your paper,

  • Describe how you would address this situation.
  • Explain how you would approach your employee.
  • Identify how you would satisfy the situation with the angry customer.

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