Grossmont College Positive Message Scenario Email and Communications Questions

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Positive Message Scenario

You work as an event coordinator at the Marriott City Center in downtown San Diego. You recently received an email from Renata Haimes from Midwest Insurance requesting information about conference facilities. She would like to hold a conference at the Marriott City Center for approximately 250 safety trainers across the country who work for Midwest.

Renata wants to know if she can hold the conference from Oct. 13-17. She presented you with a bulleted list of questions she want you to answer regarding your ability to provide the following: at least 20 rooms for conference sessions, wireless access, data projectors and Microsoft Office in each meeting room, a banquet facility, dining services for breakfast and lunch each day, and a block of guest rooms. She also asked for a list of hotel amenities and for shopping, dining and entertainments opportunities in San Diego. Most importantly what has the hotel implemented in light of COVID 19?

Based on Renata’s message, you have crafted the email response below: Which you need to rewrite. Improve the format! Use the direct approach. Use bullets in Content section for all the details. Include an incentive in the conclusion. Be creative!

Subject: Your January 2 Inquiry

Dear Renata:

I have received your email in regard to the use of the Marriott City Center for your October conference. We always welcome groups such as yours to our facility and are excited that you would like to visit us next October. The Marriott and the City of San Diego offer many attractions that are sure to take care of your guests and keep them entertained throughout their stay. October is an especially nice time of year in San Diego. From sports to shopping, there is a lot to see and do.

Our conference facilities are perfect for what you need. We do have a block of rooms we can reserve for you in the amount of $164 per night. These rooms are equipped with wireless access, luxury bedding and whirlpool. At the present time we have 20 conference rooms equipped with data projectors and Microsoft Office. All hotel common areas and meeting areas have wireless internet access. Breakfast and lunch menus and banquet accommodations can be determined when you book the facilities. The 8-mile enclosed skywalk system offers easy access to downtown shopping and dining and the Seaport Village, a fantastic shopping and dining area is nearby.

We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay. Please check our hotel website for details.

Thank you for considering Marriott City Center. I look forward to hearing from you in the near future.

Your Name

Event Coordinator

Marriott City Center

333 West Harbor Drive

San Diego California 92101


Please answer the questions below and include them in the email above. Please make sure to include these requirements: “Based on Renata’s message, you have crafted the email response: Which you need to rewrite. Improve the format! Use the direct approach. Use bullets in Content section for all the details. Include an incentive in the conclusion. Be creative!”. Make sure to include a gift to the attendees like free tickets to “Sea World” or San Diego Zoo” in the conclusion as an incentive.


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