Background research and analysis

Research information on the selected issue including at least 5 scholarly references(. Your research should focus on the selected issue in the context of management principles and concepts that relate to decision-making and resource management in the healthcare environment (SLO1). Provide critical analysis of the conceptual and theoretical challenges related to the selected healthcare issue in a wider global context using theories, tools and methods from healthcare management and other fields of study. Consider the political, social, environmental and economic factors contributing to the issue (SLO2).

NB; This topic will be focused on two issues 1st; The issue will be the shortage of same-day appointments and how to increase the utilization of same-day appointments and balance the provider schedule to raise the same-day appointment and 2nd, the issue of no-shows and how to minimize No-shows)