Customer Service Questions

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Total customer satisfaction is not just a buzz phrase; it is a way of life that companies are adopting in order to gain and maintain market share. As a customer service professional, it is your job to help foster a custom-oriented service environment.

Answer the questions below, then provide examples.

  1. Five words or phrases that build customer relationships
  2. Example of customer-focused behavior that helps to solve the customer’s problem or eliminates the opportunity for the problem to develop

Then provide an example of how the component (each number above) can be incorporated into a dialogue between a customer and customer service representative.

**If you’re familiar with customer service, you should not need any references!**


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