UW Madison Module 1 Communication Skills in Business Discussion and Response

Describe the top ten communication skills that business leaders seek citing any references used other than the textbook. Of those, list two you feel you have a strong grasp of and two you feel you need to improve. Once you have posted your response, respond to one of your peer’s posts on the topic.

this is one of my peer’s post, need make a respond, 5 sentences.

The top 10 communication skills business leaders seek starts with Listening- you want to be a good listener, be able to actively hear and react to the things other people are saying, their ideas so you can add on to the information given. Another is Non-verbal communication- which goes hand in hand with listening, when you are actively listening you are engaged with facial expressions and body language, you are leaned into the person talking, making eye contact, nodding to show you understand what is being said, etc. When you are giving non-verbal communication, it is important to show Friendliness- you want to smile, again eye contact is very important, you want to speak in a friendly, soft tone to make others feel comfortable talking and opening up to you. Confidence- is also very important, you want to walk with your chin up, eye contact, being firm yet soft when you speak to show people you are engaged and understanding. Along with confidence, you need to be Open minded, have good Feedback , be Concise and have Clarity- to me all of these go hand in hand, you need to be open minded when communicating with people because everyone sees things a different way, so if someone is not explaining something in a way you understand you need to be open minded in speaking to them to try and get clarity on the situation at hand. In doing that, you need to be able to give the person good feedback so they can understand why what they are saying or the way they are saying may have been confusing to some, so they can work on their clarify and being concise with making a point everyone will understand. Another skill you need is Empathy and Respect- these are very important when trying to resolve conflicts in the work place and even in personal life. It is also very important to know in which situation to use what kind of communication, based on the people you are around, the context of your place, etc.  

1. ListeningListening during a conversation can be as important if not more important than the words you bring to your interactions. Oftentimes people come into conversation only thinking of their contribution, about what they plan to say. In formulating those words, the other half of the conversation – the part you should be listening to, gets lost.Active listening involves paying attention to what the other person is saying, asking clarifying questions, and rephrasing what the other person says to make sure you understood. You may find that your responses become more appropriate for having listening more carefully.2. Nonverbal CommunicationBody language, eye contact, hand gestures and tone all have an effect on how your message is received. A relaxed, open stance, and a friendly tone will make you appear more approachable and help people feel more comfortable speaking candidly with you.3. Clarity & ConcisionThe world we live in offers many venues for distraction, keeping your message short and to the point may help in how it’s received. Say what you want clearly and directly, whether you’re speaking to someone in person, on the phone, or via email. If you ramble, your listeners will either tune you out or will be unsure of what exactly was the goal of the conversation.4. FriendlinessThrough a friendly tone, a personal question, or simply a smile, your coworkers will feel more comfortable speaking to you openly, and honestly. This can be important in both face-to-face communication and written communication. Personalizing your messages in email, even, may help the recipients become more receptive to the rest of the text – a simple “Have a great weekend!” can go a long way.5. ConfidenceExuding confidence can be as simple as maintaining eye contact or using a firm but friendly tone. Be cognizant of inflection – be careful your statements do not come out sounding like questions. Naturally, it’s important to be confident without seeming arrogant or aggressive.6. EmpathyHandling a disagreement at work can sometimes be tricky – it’s important to understand and respect their point of view. Use phrases like ‘I understand where you’re coming from’ to help them understand that you’re listening and you respect their opinions. If your coworkers or employees understand that you empathize with their problems, they will more readily work with you on resolution of the disagreement.7. Open-MindednessGood communication leans heavily on participants entering conversation with flexible, open minds. Listen and try to understand the other person’s point of view – actively listening – rather than focusing solely on getting your own message across. It’s easier to have honest, productive conversation when you are willing to enter into dialogue.8. RespectPeople will be more comfortable communicating with you if you convey your respect for them and their ideas. Using a person’s name, making eye contact, and actively listening to a person speaks makes them feel appreciated. If you’re on the phone with this person, avoid distractions – stay off Facebook, try and get to a quiet area, and stay focused on the conversation. Convey respect via email by editing your message for grammatical and spelling errors.9. FeedbackProviding constructive feedback is an important communication skill. Giving feedback involves giving praise, as well as giving suggestions on how to optimize performance. Keep your focus on motivation, and efficiency. If you receive criticism, ask clarifying questions, and make efforts to implement the feedback.10. Picking the Right MediumAn important communication skill is to simply know what form of communication is best. For example, for serious conversations, try to speak with the other person face to face. Keep the person you’re trying to communicate with in mind – if they’re typically very busy people, you may want to send them a message through email. If you’ve broached the topic face to face but there are a lot of details involved, it may be best to send a follow-up email with an outline of what was covered and what your expectations are.

Describe the top ten communication skills that business leaders seek citing any references used other than the textbook. Of those, list two you feel you have a strong grasp of and two you feel you need to improve. Once you have posted your response, respond to one of your peer’s posts on the topic.this is what we need to write first, you know right? just like what my peer’s wrote.